Wizcommerce Implementation Manager
3 weeks ago
About the Company:
At Wizcommerce, we are revolutionizing B2B commerce for manufacturers, wholesalers, and distributors across the USA, India, and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.
We offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement. Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online.
With our industry's only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy.
Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.
As an Implementation Manager, you will play a crucial role in ensuring smooth and successful implementation experiences for our clients, setting the stage for long-term relationships, customer satisfaction, and assisting the product team with new feature requirements.
Responsibilities:
- Understand client requirements and lay out the implementation plan.
- Manage the end-to-end implementation process for new clients from initial contact to successful handover.
- Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed.
- Collaborate with cross-functional teams, including sales, product, and internal support, to ensure seamless implementation experiences.
- Understand internal tools and pick implementation tasks proactively to expedite the process.
- Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.
- Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements.
- Develop and maintain implementation documentation, training materials, and resources to support client implementation activities.
- Track and report on key implementation metrics and KPIs to measure success and identify areas for improvement.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 0-2 years of experience in customer success, client implementation, or a related role.
- Comfortable with US shift hours.
- Basic level of MS Office understanding.
- Excellent communication in English (verbal and written) and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.
- Passion for delivering exceptional customer experiences and driving customer success.
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