Implementation Manager
1 week ago
As an Implementation Manager at Rippling, you will play a critical role in ensuring a seamless implementation experience for our customers. You will work closely with our operations and product teams to improve our processes and drive customer adoption of our suite of products.
Key Responsibilities
- Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products.
- Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals.
- Drive adoption of purchased products.
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements.
Requirements
- 2+ years of hands-on experience in a customer-facing role, ideally at a rapidly growing SaaS company.
- Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to driving an exceptional customer experience.
- Strong critical thinking skills, a growth mindset, and a desire to continuously improve.
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