Implementation Manager
4 weeks ago
Rippling is a unified workforce platform that enables businesses to manage all their HR and IT needs in one place. With Rippling, companies can automate manual work, streamline processes, and improve employee experiences.
Job SummaryWe are seeking an Implementation Manager to join our team. As an Implementation Manager, you will play a critical role in facilitating a seamless implementation experience for our customers. You will work closely with our customers to understand their needs, implement our products, and ensure a successful onboarding process.
Key Responsibilities- Work one-on-one with clients to implement Rippling products across HR, payroll, benefits administration, IT platform, and other products.
- Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals.
- Drive adoption of purchased products and ensure seamless hand-offs with Sales, Account Management, Technical Account Management, and Support.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues and provide feedback on product enhancements.
- Support in the development and documentation of processes and best practices.
- 2+ years of hands-on experience in a customer-facing role, ideally at a rapidly growing SaaS company.
- Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Stellar communication and presentation skills, with the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to driving an exceptional customer experience.
- Strong critical thinking skills, a growth mindset, and a desire to continuously improve.
- 1+ years of experience in a customer-facing position within the HCM or IT space (HR, payroll, benefits, identity management, device management, etc).
- Experience in business or product operations roles.
Rippling is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees, Rippling considers working in the office, at least three days a week, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location.
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