Implementation Manager

4 weeks ago

Bengaluru, Karnataka, India Rippling Full time
About Rippling

Rippling is a cloud-based platform that streamlines HR, IT, and Finance operations for businesses. Our mission is to provide a seamless and efficient experience for employees and employers alike.

The Role

We are seeking a seasoned customer success leader to join our Implementation team. As a first-line manager, you will be responsible for coaching and developing a team of Implementation Managers, engaging with high-priority customers, and driving improvement on key metrics.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and adoption of key features
  • Collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure a seamless customer onboarding experience
  • Coach and develop Implementation Managers to achieve high levels of customer satisfaction and adoption
  • Identify and prioritize areas for process improvement and implement changes to increase efficiency and simplicity
  • Monitor and analyze key metrics and KPIs to inform business decisions
Requirements
  • 5+ years of experience in SaaS professional services, implementation, or customer success
  • 2+ years of experience leading a team, with a passion for supporting and guiding team growth and career development
  • Ruthless prioritization and time management skills
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Flexible and adaptable, with a willingness to scale and change with the organization
About Rippling

Rippling is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

We prioritize candidate safety and will only communicate with you through official @Rippling.com email addresses. This role requires working in the EST timezone and is a hybrid role, with a requirement to be in our Bangalore office for 3 days a week.

This role offers a competitive salary, benefits, and equity. The salary will be aligned with one of the ranges below, based on location. A variety of factors are considered when determining someone's compensation, including professional background, experience, and location.

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