Support Professional

23 hours ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

We are looking for a dedicated and enthusiastic support professional to provide exceptional customer service.

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email, phone, and chat.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with our course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with our product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to industry regulations and protect sensitive student information.

Required Skills and Qualifications:

• Excellent English communication (both written and spoken)

• Proficiency in Google Sheets and Docs and customer support software

• Outstanding written and verbal communication skills

• Good understanding of management practices and techniques

Benefits:

We offer a competitive compensation package and opportunities for growth and development.

Others:

Candidates must have a minimum of 1 year of experience and a Bachelor's degree in business administration or relevant field. Undergraduates can also apply.

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