Technical Support Professional

20 hours ago

Allahabad, Uttar Pradesh, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000

Service Delivery Specialist

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  • A key member of our service delivery team will be responsible for providing on-site support to customers.
  • Attend field complaints and provide timely service support at customer sites, ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues with a preference for Gas Engine experience.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for Annual Maintenance Contracts (AMC) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Regional/Central Service Team.
  • Contribute towards Annual Operating Plan (AOP) growth through effective service delivery and customer engagement.
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Qualifications & Experience:

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  • Diploma/Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.
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Key Skills & Competencies:

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  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.
  • Commitment to customer satisfaction and efficiency improvements.
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Performance Indicators (KRA/KPI):

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  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.
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