Junior Technical Support Specialist

7 hours ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 14,00,000
Junior Technical Support Engineer

We are seeking a skilled and experienced Junior Technical Support Engineer to join our dynamic support team. As a member of the team, you will be responsible for providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

The ideal candidate will have a bachelor's degree in Computer Science or a related field and 2-3 years of experience in a technical support or engineering role. Proficiency in Java and Python is required for debugging and scripting tasks.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits:

We offer a competitive compensation package, attractive policies, medical insurance benefits, and industry-leading trainings. We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.

Other Opportunities:

  • Experience working with REST APIs and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

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