Technical Customer Support Expert

2 days ago

Allahabad, Uttar Pradesh, India beBeesupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

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We are seeking a skilled Support Specialist to manage helpdesk tickets for our customers. The successful candidate will have in-depth knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.

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  • Manage helpdesk tickets for our customers.
  • Analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Investigate and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
  • Support the M365 suite of products and troubleshoot web and desktop apps.
  • Document technical knowledge in FAQs and troubleshooting guides.
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Requirements

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  • Proven experience as a Support Specialist or similar role. Strong problem-solving, debugging and troubleshooting skills.
  • Good communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler and Browser Dev tools.
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Bonus Points

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  • Familiarity with automation scripts and deployment processes.
  • Experience with cloud-based platforms and SaaS applications.
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