
Automotive Technical Support Professional
9 hours ago
Key Responsibilities:
- Provide first-level technical support to customers who report issues with their vehicles.
- Assist customers in resolving warranty-related queries and provide accurate information on claims and service processes.
- Collaborate with internal teams to ensure timely resolution of customer problems and maintain records of all interactions using CRM tools.
- Escalate complex cases to higher technical support or warranty teams when necessary.
- Stay updated with the latest vehicle technologies, company policies, and warranty terms to provide informed solutions to customers.
Eligibility Criteria:
- Education:
- Minimum Graduate (any stream); preference to candidates with automotive or technical background.
- Experience:
- 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language Skills:
- Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge:
- Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
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