MAC System Support Professional

1 day ago

Allahabad, Uttar Pradesh, India beBeeMac Full time ₹ 8,00,000 - ₹ 12,00,000
Mac Support Specialist

We are seeking a driven and skilled Mac Support Specialist to join our team.

About the Role

The ideal candidate will possess a strong understanding of macOS, Apple hardware, and the Apple ecosystem. They will be responsible for delivering first-level support for macOS-based systems, including setup, configuration, and troubleshooting.

Duties and Responsibilities
  • Deliver first-level support for macOS-based systems, including setup, configuration, and troubleshooting.
  • Assist users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
  • Perform routine maintenance, system checks, and software updates.
  • Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
  • Manage user accounts, profiles, and system preferences.
  • Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
  • Support other MDM platforms like Intune or Kandji at a basic level.
  • Document support issues, resolutions, and processes in a ticketing system.
  • Collaborate with IT teams to escalate and resolve complex issues.
  • Assist with IT onboarding and offboarding processes (system setup, asset management, etc.).
Requirements
  • 1 year of experience in Mac desktop support or a similar role.
  • Strong understanding of macOS, Apple hardware, and the Apple ecosystem.
  • Familiarity with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools.
  • Exposure to Jamf Pro or other MDM tools for device management.
  • Excellent verbal and written communication skills.
  • BASIC knowledge of scripting is a plus.
  • Experience with helpdesk/ticketing systems.
What We Offer

A competitive salary package and opportunities for career growth and development.

How to Apply

If you are a motivated and experienced Mac Support Specialist looking for a new challenge, please submit your application.

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