Enterprise Systems Support Professional

3 days ago

Allahabad, Uttar Pradesh, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 15,00,000
Production Application Support Specialist

About the Role:

As a Production Application Support Specialist, you will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems. Your primary focus will be on troubleshooting and resolving issues across multiple platforms including IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, database systems, and cloud-native applications.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities:
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across various platforms.
  • Meet defined SLAs for incident response and resolution.
System Monitoring & Maintenance:
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.
Shift & Availability:
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing:
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.
Compliance & Security:
  • Ensure all activities comply with organizational and customer security standards.
  • Follow access and onboarding policies based on client environment guidelines.
Required Qualifications:
  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.
Preferred Experience:
  • 5–10 years of experience in production application support roles.
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.
  • Familiarity with cloud-native monitoring and alerting tools is an advantage.
We Offer:
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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