Enterprise Office Support Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 15,00,000
MS Office Support Engineer

Leverage your technical expertise to provide top-notch support for Microsoft 365 applications.

This role is responsible for performing Level 2 application support and incident management.

Key Responsibilities:

  • Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset
  • Escalate complex issues to Level 3 engineers or vendors as needed

Requirements:

  • Bachelor's / Master's degree in computer science engineering/technology)
  • Technical certifications would be an added advantage

Skills and Qualifications:

  • Troubleshooting on enterprise Windows, Mac and iOS environments
  • Supporting Outlook and native email clients
  • Incident and problem escalation and resolution for Office 365 platforms
  • Microsoft Exchange Admin Center and delegation permissions
  • Strong analytical and troubleshooting skills
  • Exceptional verbal and written communication and presentation skills

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