
Desktop Support Technician
1 day ago
The role of a Technical Support Specialist is to provide face-to-face technical assistance for hardware, software, and corporate mobile devices.
The ideal candidate will have experience in Desktop/Help Desk Support and possess strong problem-solving skills. They should also be proficient in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
A key aspect of this role is the ability to work independently and as part of a team. The successful candidate will be able to effectively communicate with users, troubleshoot issues, and ensure seamless day-to-day operations.
This position requires a proactive mindset, solid organizational skills, and excellent customer service abilities.
- Responsibilities:
- Provide technical support for hardware, software, and corporate mobile devices.
- Troubleshoot technical issues related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
- Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
- Use ServiceNow for incident management, asset tracking, and user request handling.
- Conduct remote troubleshooting and guide users through resolutions.
Requirements
- 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.
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