Technical Support Specialist

3 days ago

Allahabad, Uttar Pradesh, India beBeeVDI Full time ₹ 9,00,000 - ₹ 12,00,000
Horizon VDI Technical Support Specialist

Overview

A highly skilled technical professional is needed to support and maintain the VMware Horizon VDI platform.

  • Responsible for resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and ensuring seamless virtual desktop functionality.
Key Responsibilities
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.
Requirements
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
Preferred Experience
  • 3+ years supporting end-user computing or VDI in enterprise environments.
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments.
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools.
  • Working knowledge of FSLogix, profile redirection, and user data management.
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools.
  • Familiarity with Jira or similar ticketing and ITSM platforms.
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI.
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp).
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable.

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