Call Center Customer Service Representative

7 hours ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 85,00,000
Job Overview

This role entails delivering customer service support and collections via phone calls, necessitating a strong focus on resolving inquiries at the initial point of contact.

The primary responsibilities involve making outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction. Additionally, inbound calls require working collaboratively as part of a team to deliver professional customer service using various communication methods, ensuring that customer enquiries, payments, and complaints are resolved at the first point of contact whenever possible.

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