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Call Center Executive

2 weeks ago

Bengaluru, Karnataka, India INFINIMINDS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Designation: Call Center Executive

Location: Kasavanahalli, Sarjapur Road, Bangalore

6 days' Work from Office

Shift timings: 9AM to 6.30PM

Required years of Experience:
 Fresher-1 years

Preferred Language:

Bengali, Hindi & English (
or)

Hindi, English & any other regional language

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Call Centre Representative. In this role, you will handle inbound and/or outbound calls to assist customers, resolve their inquiries, and provide solutions to their needs. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities:

  • Customer Support: Answer customer inquiries and resolve complaints professionally. Provide accurate information about products, services, or policies.
  • Problem Solving: Identify and troubleshoot customer issues effectively. Escalate complex cases to appropriate departments as needed.
  • Communication: Maintain a positive and empathetic tone during interactions. Ensure clarity and understanding in all conversations.
  • Call Management: Handle a high volume of calls in a fast-paced environment. Follow up on customer queries to ensure resolution and satisfaction.
  • Documentation: Record details of customer interactions, issues, and resolutions. Update customer accounts in the CRM system accurately.
  • Compliance: Adhere to company policies and procedures. Ensure compliance with data protection and privacy regulations.

Qualifications and Skills:

Education: Bachelor's degree preferred

Experience: Previous experience in customer service, sales, or a related field is an advantage.

Skills:

Strong communication and interpersonal skills.

Proficient in using computers, CRM systems, and basic software tools.

Multitasking and time-management abilities.

Problem-solving and conflict-resolution skills.