Call Center Representative

2 days ago

Bengaluru, Karnataka, India TAME Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time hybrid role for a Call Center Representative based in Bengaluru, with some work from home acceptable. The Call Center Representative will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Key tasks include managing incoming calls, identifying and resolving customer issues, and maintaining accurate records of customer interactions. Additionally, the representative will handle technical troubleshooting and communicate effectively with customers to provide necessary information and solutions.

Qualifications

  • Customer service skills, including experience as a Customer Service Representative and ensuring Customer Satisfaction
  • Strong Interpersonal Skills to effectively communicate and build rapport with customers
  • Customer Support experience, including problem-solving and troubleshooting capabilities
  • Proficiency in Computer Literacy to use relevant software and tools effectively
  • Excellent verbal and written communication skills
  • Ability to work both independently and as part of a team
  • Experience in a call center environment is a plus
  • Bachelor's degree or equivalent experience

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