Call Centre Representative

2 days ago

Bengaluru, Karnataka, India OnexBus Full time ₹ 3,60,000 - ₹ 5,40,000 per year
  • Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System.
  • Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders.
  • Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team.
  • Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records.
  • Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience.
  • Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs.

Required Skills

  • Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions.
  • Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently.
  • Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction.
  • Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools.
  • Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously.

Types of Calls Handled

  • Inbound Calls: Customers reaching out with questions, complaints, or to place orders.
  • Outbound Calls: Agents contacting customers with service status updates.

Job Types: Full-time, Permanent

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Flexible schedule

Application Question(s):

  • Do you have a stable and uninterrupted data connection?

Experience:

  • Call Center : 3 years (Preferred)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

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