Executive Call Centre

7 days ago

Bengaluru, Karnataka, India Teleradiology Solutions (TRS) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Information

Industry

Health Care

Salary

10 K+

Date Opened

10/10/2025

Job Type

Full time

Work Experience

1-3 years

City

Bangalore North

State/Province

Karnataka

Country

India

Zip/Postal Code

560048

Job Description

Job Description Executive-Call centre

Duties and Responsibilities:

 Handle calls to understand and address company's and client's needs and requirements.

 Responding efficiently and accurately to callers and ensuring that client feels supported and valued.

 Providing comprehensive support to all clients.

 Should be able to get and provide accurate information.

 Should be willing to work in a changing environment.

 Adherence to company and hospital policies.

 Coordinate with internal teams.

 Handle huge amount of inbound and outbound call volumes efficiently.

 Identify and escalate priority issues.

 Route calls to appropriate resources.

 Follow up with clients when necessary and complete the call.

 Document all call information according to standard operating procedures.

 Should be able to understand IT related issues and escalate to the appropriate team.

 Should be able to multitask.

 Should be able to work on multiple internal software platforms.

 Should monitor emails and respond whenever needed.

Requirements:

 Should have good verbal and written communication skills.

 Should be a good listener.

 Should be a team player and work independently when required.

 Should be willing to work on weekends.

 Candidate with home science background is an advantage.

 Should be flexible to work in different shifts.

 Strong computer skills.

 Should have 1 or 2 years of international voice process experience(Optional).

 Knowledge of customer service principles and practices.

 Basic knowledge of MS office.

 High level of professionalism.

Interested can apply to

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