Call Center Customer Service Representative

2 days ago


Bengaluru, Karnataka, India MAICAT Healthcare Full time

Company Description

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Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Experience in handling Customer Experience and interacting with Customer Service Representatives
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Problem-solving and conflict resolution skills
  • High school diploma or equivalent; a Bachelor's degree is a plus
  • Experience in the healthcare industry is advantageous


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