Senior ServiceNow Implementation Expert

2 days ago

Chennai Noida Kolkata, India beBeeServicenow Full time US$ 90,000 - US$ 1,20,000
Key Responsibilities
  • A minimum of 12 years of experience in implementing or architecting ServiceNow solutions.
  • The candidate must possess a deep understanding of Sales and Order Management processes commonly used by organizations.
  • Familiarity with designing, configuring, and customizing the ServiceNow Sales and Order Management (SOM) module to meet organizational requirements is essential.
  • Implementation experience with the following modules is highly valued:
  • ServiceNow Sales and Order Management (SOM): Order and Quote Management
  • Supplier Lifecycle Operations (SLO)
  • Customer Service Management (CSM) module
  • The ideal candidate will have extensive experience across the ServiceNow core platform, including security, performance, and compliance.
  • Strong background in third-party integrations using REST, SOAP, Integration Hub, E-bonding, and other methods is required.
  • Collaboration with business and technical teams to understand requirements and pain points, and translating them into functional specifications is crucial.
  • Conduct workshops and training sessions to ensure successful end-user adoption.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Define and manage integrations with external and internal systems, ensuring seamless data flow.
  • Provide ongoing platform/module support to users by addressing their queries and issues.
  • Document processes, configurations, and customizations to produce comprehensive user guides and training materials.

Prioritized Skills
  • Implementation experience in Sales and Order Management for the Telecommunications industry is a plus.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are advantageous.
  • Strong leadership, problem-solving, critical thinking, and communication skills are essential.
About this Role

This is an exciting opportunity for a seasoned professional to take on a leadership role in driving the development and implementation of ServiceNow solutions.

We're seeking an experienced ServiceNow expert who can lead our team in delivering exceptional results and providing top-notch customer service.

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