Technical Field Service Representative

1 week ago


Gurgaon, Haryana, India Munters Full time
About the Job

We are seeking an experienced Technical Field Service Representative to join our team at Munters. As a key member of our service team, you will be responsible for providing exceptional customer service and support for our HVAC systems.

Job Summary

The successful candidate will have previous hands-on work experience in maintenance of dehumidifier machines and a good understanding of psychrometrics. You will be required to troubleshoot, service, install, start-up, and commission Munters dehumidification systems and other assigned products. Additionally, you will identify customer problems, coordinate corrective action, and minimize potential risks.

Key Responsibilities
  • Provide customer-facing technical support and resolve issues efficiently
  • Collaborate with sales engineers and senior staff to understand customer cases and provide effective end-user support
  • Prioritize and implement approved system modifications
  • May supervise and train less-experienced staff or project teams
  • Prepare activity reports and create formal documentation
  • Develop and maintain pre-commissioning checklists for customers
  • Communicate effectively with customers and internal stakeholders
Requirements
  • 3-7 years of professional experience in a similar role
  • Diploma/B.E. in Mechanical/Electrical Engineering
  • Excellent analytical, customer service, and teamwork skills
  • Knowledge of wiring diagrams and MS Office applications
  • Fluency in English (spoken and written) and Hindi (spoken)
Estimated Salary

Roughly ₹6,00,000 - ₹8,00,000 per annum, depending on location and experience.



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