Technical Field Service Representative
1 week ago
We are seeking an experienced Technical Field Service Representative to join our team at Munters. As a key member of our service team, you will be responsible for providing exceptional customer service and support for our HVAC systems.
Job SummaryThe successful candidate will have previous hands-on work experience in maintenance of dehumidifier machines and a good understanding of psychrometrics. You will be required to troubleshoot, service, install, start-up, and commission Munters dehumidification systems and other assigned products. Additionally, you will identify customer problems, coordinate corrective action, and minimize potential risks.
Key Responsibilities- Provide customer-facing technical support and resolve issues efficiently
- Collaborate with sales engineers and senior staff to understand customer cases and provide effective end-user support
- Prioritize and implement approved system modifications
- May supervise and train less-experienced staff or project teams
- Prepare activity reports and create formal documentation
- Develop and maintain pre-commissioning checklists for customers
- Communicate effectively with customers and internal stakeholders
- 3-7 years of professional experience in a similar role
- Diploma/B.E. in Mechanical/Electrical Engineering
- Excellent analytical, customer service, and teamwork skills
- Knowledge of wiring diagrams and MS Office applications
- Fluency in English (spoken and written) and Hindi (spoken)
Roughly ₹6,00,000 - ₹8,00,000 per annum, depending on location and experience.
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