International Customer Service Representative

1 week ago


Gurgaon, Haryana, India Amplifon Full time
Job Description

As an International Customer Service Representative at Amplifon, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

The primary responsibility of this position is to engage with clients through outbound calls, ensuring timely follow-ups and effective communication to facilitate hearing check-ups and hearing aid trials.

Your key objectives will include:

  • Daily calling on dialers and manually to connect with minimum 150 dialed and 80 connected clients.
  • Convincing clients for hearing check-ups and hearing aid trials by providing accurate information.
  • Daily reporting and maintaining client information in Excel and CRM systems.
  • Collaborating with clinical and field teams to ensure timely completion of tasks.
  • Achieving daily and monthly targets by contributing to team effort.
Requirements

To succeed in this role, you must possess the following qualifications and skills:

  • Bachelor's degree
  • Minimum 2 years of experience in tele sales (inbound and outbound) with 1 year of outbound experience
  • Persuasive speaking skills, tone/pitch should be polite
  • Patience and effective listening ability
  • Phone skills/etiquettes and attentiveness
  • Empathy and problem-solving skills
  • Sales-oriented mindset with a focus on customer service

We offer a competitive salary ranging from ₹500,000 to ₹700,000 per annum based on experience and performance.



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