Senior Hotel Operations Manager
2 days ago
Job Overview:
The Hosteller is seeking a highly skilled Senior Hotel Operations Manager to join our team. This is a challenging role that requires exceptional leadership and management skills.
About the Role:
We are looking for a seasoned professional who can oversee the daily operations of our hotel, ensuring seamless delivery of services to our guests. The ideal candidate will have extensive experience in hospitality management and a proven track record of success.
Key Responsibilities:
- Operations Management: Oversee the front desk, food and beverage services, and other departments to ensure efficient service delivery and high-quality standards.
- Team Leadership: Supervise staff, provide coaching and feedback, and motivate teams to deliver excellent results.
- Financial Management: Collaborate with the General Manager to oversee financial aspects of operations, ensuring adherence to budgeting guidelines.
- Guest Experience: Deliver exceptional customer experiences by addressing guest grievances and ensuring service standards meet or exceed expectations.
- Process Improvement: Implement upselling strategies, streamline workflows, and enhance operational efficiency through collaboration with head office teams.
Requirements:
- Hospitality graduate or diploma
- 3-5 years of operational knowledge in hotel management or front desk
- Outstanding communication, interpersonal, leadership, and time-management skills
- Willingness to work in a fast-paced environment
Salary Information:
The salary for this position is estimated to be around ₹70,000 - ₹90,000 per month, depending on experience.
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