Hotel Operations Manager
2 days ago
We are seeking a seasoned Hotel Operations Executive to join our team at Affixious. In this role, you will be responsible for managing all aspects of hotel bookings and accommodations for clients.
Your primary focus will be on ensuring seamless and efficient operations processes, negotiating favorable rates, and providing exceptional customer service to meet the specific needs of travelers.
Duties and Responsibilities- Provide exceptional traveler care and customer service to clients.
- Accurately complete end-to-end travel requirements for both international and domestic travel arrangements.
- Coordinate with multiple departments to ensure quick resolution for customers.
- Handle calls and emails simultaneously to deliver a smooth customer experience.
- Manage end-to-end booking processes, including room reservations, cancellations, and modifications.
- Utilize booking systems and tools to streamline operations.
- E nsure accuracy of reservation details and provide timely confirmations to clients.
- Identify suitable hotels that align with client preferences and policies.
- Negotiate favorable rates, contract terms, and amenities for accounts.
- Collaborate with hotels to secure room blocks and ensure availability during peak travel times.
- Graduate degree or equivalent in Travel and Tourism or a related field.
- 2-3 years' relevant experience in the travel industry.
- Excellent business relationships with customer groups, peers, and seniors.
- Ability to work independently and as part of a team.
- Familiarity with travel economics and technology is an added advantage.
Our estimated salary range for this position is ₹8,00,000 - ₹12,00,000 per annum, depending on experience.
Affixious offers a comprehensive benefits package, including medical insurance, retirement savings plan, and opportunities for professional growth and development.
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