Hotel Operations Director

2 days ago


India The Sahu Group Full time
Job Description

We are seeking a highly experienced and skilled General Manager to lead our luxury hotel in Lucknow. As the primary point of contact, you will be responsible for overseeing all hotel operations, managing staff, ensuring exceptional guest experiences, and implementing strategies to meet financial targets.

Main Responsibilities:

  • Oversee all hotel functions, including front office, housekeeping, food and beverage, and engineering.
  • Hold regular briefings and meetings with department heads to ensure seamless operation.
  • Ensure compliance with hotel operating controls, policies, procedures, and service standards.
  • Lead key property issues, including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Prepare, present, and achieve the hotel's annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
  • Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Develop improvement actions and carry out cost savings.
  • Closely monitor business reports daily and make decisions accordingly.
  • Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for owners and stakeholders.
Requirements

To succeed in this role, you must have:

  • A university degree in hotel management or a related field.
  • A minimum of 15-20 years of experience in the hospitality industry, with 5-10 years as a General Manager.
  • Demonstrated leadership and management skills.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of hotel operations and industry trends.
  • Ability to drive revenue and manage budgets.
  • A customer-focused mindset and passion for delivering exceptional guest experiences.
About Us

The Sahu Group is a leading hospitality company associated with multi-national companies like Marriott, Toyota, L.G, Sony, Kodak, and more. We value excellence and strive to provide exceptional experiences to our guests.

Estimated Salary: ₹2,500,000 - ₹3,500,000 per annum


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