Senior Hotel Operations Manager
2 days ago
U Rivergate Karjat seeks an experienced Senior Hotel Operations Manager to lead its hotel operations.
About the Role:- The successful candidate will be responsible for overseeing all aspects of hotel operations, including guest satisfaction, human resources, financial performance, sales, and revenue generation.
- He/She will work closely with the executive committee to develop and implement hotel-wide strategies.
- The role involves ensuring the implementation of brand service strategy and initiatives to meet or exceed guest expectations.
In this position, you will have the opportunity to maintain a visible presence and regularly interface with customers to gather feedback on product quality, service levels, and overall satisfaction.
You will analyze service issues, identify trends, and facilitate the development of creative solutions to overcome obstacles, ensuring implementation to continually improve guest satisfaction.
Key responsibilities include hiring executive committee members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet operational needs.
Additionally, you will create individual development plans for executive committee members based on their strengths, development needs, career aspirations, and abilities.
Other key duties include setting goals and expectations for executive committee members, providing specific feedback to coach and improve performance.
The ideal candidate will also ensure that service, technical skills, and leadership training occur throughout the property to support successful daily operations.
This role is responsible for facilitating ongoing communication throughout the property to recognize performance, set expectations, and raise awareness of business objectives.
You will administer hotel policies fairly and consistently.
Apart from that, you will review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
The successful candidate must build relationships with key customers through personal involvement in the sales process.
You are expected to review financial reports and statements to assess the business unit's performance against the budget and develop strategies to improve financial performance.
Coaching and supporting the team in effectively managing occupancy rates, wages, and controllable expenses while striving to maintain profit margins without compromising guest or employee satisfaction is also a key responsibility.
You will identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.
Furthermore, the role requires establishing a relationship with the owner as a business partnership and building owner loyalty through proactive communication and involvement in key decisions.
Ensuring the owner's alignment with brand strategy and maintaining brand standards is essential.
You must maintain knowledge of all management contract requirements for the property and ensure compliance with contract and reporting requirements.
Last but not least, you are required to prepare the Annual Operating Plan for final approval and present findings to the owners and relevant stakeholders within 24 hours of the meeting.
Estimated Salary: ₹1,500,000 - ₹2,000,000 per annum
About U Rivergate Karjat:U Rivergate Karjat is a leading hospitality company dedicated to providing exceptional services to our guests. We strive to create memorable experiences through our commitment to excellence in every aspect of our operations.
We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
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