Technical Account Manager at HeadSpin

5 days ago


Bengaluru, Karnataka, India HeadSpin Full time

Key Responsibilities

  • Monitor accounts to detect potential churn risks and develop strategies to prevent them.
  • Enhance product knowledge through continuous training, documentation, research, and hands-on experience.
  • Partner with customers to ensure seamless deployment, onboarding, user adoption, retention, and overall success.
  • Provide technical guidance and direction on HeadSpin's products and services.
  • Address account issues efficiently by leveraging resources from Technical Support, Sales, and Engineering.
  • Serve as the voice of the customer and provide valuable feedback to improve HeadSpin's services.
  • Stay current with languages and technologies supported by HeadSpin.

Requirements

  • Bachelor's Degree in Engineering or a related field.
  • Proficiency in developer products and platforms.
  • Knowledge of Python, Java, or JavaScript.
  • Experience with CI/CD systems.
  • Background in mobile app support.
  • At least 3 years of experience in software development or customer-facing roles.
  • Demonstrated ability to manage customer engagements effectively and maintain high levels of customer satisfaction.
  • Positive attitude towards customers and excellent communication skills.
  • Understanding of technology and remote support principles.
  • Collaborative mindset and ability to work effectively with cross-functional teams.
  • Ability to thrive in fast-paced environments and handle complex workloads.
  • Experience with Web/Mobile app development and architecture, including test automation tools.
  • Comfortable working in Linux/Mac environments and using Rest APIs.
  • Willingsness to travel as required.

Salary Range: $120,000 - $180,000 per year



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