Technical Account Manager at HeadSpin
5 days ago
Key Responsibilities
- Monitor accounts to detect potential churn risks and develop strategies to prevent them.
- Enhance product knowledge through continuous training, documentation, research, and hands-on experience.
- Partner with customers to ensure seamless deployment, onboarding, user adoption, retention, and overall success.
- Provide technical guidance and direction on HeadSpin's products and services.
- Address account issues efficiently by leveraging resources from Technical Support, Sales, and Engineering.
- Serve as the voice of the customer and provide valuable feedback to improve HeadSpin's services.
- Stay current with languages and technologies supported by HeadSpin.
Requirements
- Bachelor's Degree in Engineering or a related field.
- Proficiency in developer products and platforms.
- Knowledge of Python, Java, or JavaScript.
- Experience with CI/CD systems.
- Background in mobile app support.
- At least 3 years of experience in software development or customer-facing roles.
- Demonstrated ability to manage customer engagements effectively and maintain high levels of customer satisfaction.
- Positive attitude towards customers and excellent communication skills.
- Understanding of technology and remote support principles.
- Collaborative mindset and ability to work effectively with cross-functional teams.
- Ability to thrive in fast-paced environments and handle complex workloads.
- Experience with Web/Mobile app development and architecture, including test automation tools.
- Comfortable working in Linux/Mac environments and using Rest APIs.
- Willingsness to travel as required.
Salary Range: $120,000 - $180,000 per year
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