Technical Service Assurance Manager

2 weeks ago


Bengaluru, Karnataka, India AT&T Full time

Job Overview

We are seeking a highly skilled Technical Service Assurance Manager to join our team in Bangalore, Karnataka, India.

About the Role

This is a full-time position with a regular work schedule and 40 hours of work per week.

Salary Information

The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on experience and qualifications.

Job Description

The Technical Service Assurance Manager will be responsible for developing, planning, and directing all aspects of international service assurance work centers.

Key Responsibilities:

  • Establishing and implementing service assurance work center standards to ensure proper care of the client base
  • Monitoring program effectiveness and developing processes to increase its effectiveness
  • Providing engineering support to customers, customer support personnel, and field support staff on systems and product issues
  • Working with customers and company personnel to define technical problems, determine solutions, and assist in implementing technical solutions
  • Providing technical feedback to engineering concerning product changes and enhancements

Requirements

To be successful in this role, you will need:

  • Strong leadership and management skills
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Knowledge of service assurance principles and practices

Benefits

As an employee of AT&T, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A diverse and inclusive work environment

Equal Employment Opportunity

AT&T is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.



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