AGM - Collections and Retention Manager

2 weeks ago


Noida, Uttar Pradesh, India Vodafone Idea Limited Full time

Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is seeking a highly skilled AGM - Collections and Retention Manager to join their team. The successful candidate will be responsible for managing outbound collections call centre & Partner, driving retention & collection from various outbound calling campaigns for assigned circles, and ensuring assigned Circle KPI delivery on Overall Retention, Collections, Bad debt and Churn.

Key Responsibilities:

  • Manage outbound collections call centre & Partner
  • Drive Retention & Collection from various outbound calling campaigns for assigned circles
  • Ensure assigned Circle KPI delivery on Overall Retention, Collections, Bad debt and Churn
  • Maintain Cost of Collections & retentions within budget
  • Ensure Churn, M0 collection, forwards flows are within Target

Requirements:

  • Exposure to customer retention role
  • Hands on experience of customer life cycle management
  • Collections Management (Collection expertise)
  • Outbound collection process through Dialler
  • Sound analytical skills and strategic thinking
  • Capability to influence cross functionally across circles under matrix structure


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