AGM - Collections and Retention Manager
2 weeks ago
Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is seeking a highly skilled AGM - Collections and Retention Manager to join their team. The successful candidate will be responsible for managing outbound collections call centre & Partner, driving retention & collection from various outbound calling campaigns for assigned circles, and ensuring assigned Circle KPI delivery on Overall Retention, Collections, Bad debt and Churn.
Key Responsibilities:
- Manage outbound collections call centre & Partner
- Drive Retention & Collection from various outbound calling campaigns for assigned circles
- Ensure assigned Circle KPI delivery on Overall Retention, Collections, Bad debt and Churn
- Maintain Cost of Collections & retentions within budget
- Ensure Churn, M0 collection, forwards flows are within Target
Requirements:
- Exposure to customer retention role
- Hands on experience of customer life cycle management
- Collections Management (Collection expertise)
- Outbound collection process through Dialler
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
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