Customer Service Team Lead
5 days ago
Job Title: Customer Service Team Lead
Job Summary: We are seeking a highly experienced Customer Service Team Lead to join our team at Smart Work Consultants. The ideal candidate will have a proven track record of success in sales and team management, with a strong commercial acumen and business skills.
Key Responsibilities:
- Leading a team of customer service representatives to achieve sales targets and improve customer satisfaction.
- Developing and implementing sales strategies to drive revenue growth and improve market share.
- Collaborating with cross-functional teams to identify and capitalize on business opportunities.
- Providing coaching and training to team members to enhance their sales and customer service skills.
- Analyzing sales data and customer feedback to inform business decisions and improve processes.
Requirements:
- Minimum 10 years of experience in telesales and sales management.
- Proven track record of success in sales and team management.
- Excellent commercial acumen and business skills.
- Strong leadership and communication skills.
- Ability to analyze sales data and customer feedback to inform business decisions.
Preferred Qualifications:
- Experience in the slimming, health, and wellness industry.
- Knowledge of diet principles and sales techniques.
- Ability to conduct workshops and events to drive sales.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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