Service Team Lead

3 weeks ago


Chennai, Tamil Nadu, India EMPYRUS SYNERGIEN PRIVATE LIMITED Full time

We are seeking a highly skilled Customer Experience Expert to lead our Service Team, focusing on delivering exceptional customer service for our Home Appliances products.

Key Responsibilities:

  1. Empower and motivate ASCs and team members to provide a delightful customer experience within set targets.
  2. Manage and monitor day-to-day activities of the ASC and Customer Service team.
  3. Ensure prompt response to customer enquiries and resolve complex issues and escalations.
  4. Supervise and direct a team of ASC customer service representatives, ensuring a smooth workflow process for all customer calls.
  5. Monitor and follow up on ASCs outstanding and their credit limits to ensure proper flow of spares billings.
  6. Develop and implement processes to meet customer and company directives, through regular audits and site visits.

Requirements:

  • Minimum 1-2 years' experience in Customer Service, preferably in the Home Appliances industry.
  • Proven experience in challenging customer service environments and leading teams.
  • Strong computer software skills, including Microsoft Office.
  • Valid driver's license.

Contact Information:



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