Leadership Role for Customer Service Team

4 weeks ago


Chennai, Tamil Nadu, India CapTalent HR Full time
About the Role:

As a seasoned Team Leader, you will be responsible for driving the performance of a customer service team in a voice operations environment. With a minimum of 1 year of experience as a Team Lead in a Customer Care BPO, you will leverage your expertise to ensure seamless customer interactions.

Key Responsibilities:
- Archiving and tracking of Key Results Indicators (KRAs) and Key Performance Indicators (KPIs)
- Effective client handling and relationship management
- Driving team performance and ensuring associates meet their targets
- Inbound and outbound customer service, excluding sales

Requirements:
- Minimum 1 year of experience as a Team Lead in a Customer Care BPO
- Graduation mandatory
- Strong leadership and communication skills

What We Offer:
- Competitive salary up to 5 LPA
- 5-day working week with 2 days rotational off
- Opportunity to work in a dynamic BPO environment

How to Apply:
Interested candidates can reach out to HR Haritha for interview scheduling

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