Team Lead
4 weeks ago
Team Manager - Banking LOB
Job Description:
We are seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC, Citi, Kotak, Axis, Standard Chartered, ICICI, HSBC, Yes Bank, or IDFC.
Key Responsibilities:
1. Manage and lead a team of 3 to 4 Team Leaders, ensuring effective performance by providing guidance, support, and training. Monitor and drive overall performance metrics and KPIs of the team leaders and their respective teams.
2. Drive sales initiatives and achieve targets within the contact centre, implementing sales strategies to improve overall sales performance. Ensure the team is motivated and aligned with the sales goals of the organization.
3. Ensure the smooth operation of the contact centre, addressing any issues or challenges that arise. Collaborate with other departments to optimize processes and improve customer experience, maintaining high levels of customer satisfaction by ensuring the team delivers quality service.
4. Maintain effective communication with team members, senior management, and clients, ensuring the team is informed of any updates, changes, or new initiatives.
Qualifications:
At least 2 to 3 years of experience as a Team Manager in a contact centre or phone banking role within the specified banks. Proven track record in driving sales within a contact centre environment. Excellent communication skills in both English and Hindi are mandatory. Strong leadership and team management skills, ability to work in a fast-paced environment, and handle multiple priorities. A proactive approach to problem-solving and decision-making.
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