Customer Service Team Lead

5 days ago


Chennai, Tamil Nadu, India Krea eKnowledge Pvt Ltd Full time

This is a remote position with Krea eKnowledge Pvt Ltd.

Key Responsibilities:

  • Building and managing a project management team.
  • Primary and secondary data collection.
  • Hand-on job with the head contributing as well.
  • Validate information with defined quality parameters.
  • Maintain processes and complete information of people.
  • Ensure target of quality information is achieved in the said period.
  • Collation of high-quality data on ongoing projects.
  • Coordinating and managing the Data Collection executives.
  • Accomplish the organization's goals and objectives.
  • Prepares performance reports by collecting, analyzing, and summarizing data and trends.

Requirements:

  • Any Graduate.
  • Must have team leadership experience. Due diligence will be done.
  • Excellent communication skills.
  • Ability to prioritize work within tight operational deadlines and achieve the target.
  • Strong attention to detail.
  • High proficiency in Microsoft Excel and Word.
  • Team Management.
  • Candidates should be flexible with Work from office and work from home setup.


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