Incident Resolution Specialist

Incident ManagerWe are seeking a skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for minimizing the impact of IT service disruptions and overseeing the entire incident lifecycle.Key Responsibilities:Act as the primary point of contact for major incidents, driving their resolution from identification through to...

Job Title: Senior Executive Incident ManagementJob Description:The Senior Executive Incident Management role involves overseeing a team of associates, managing daily roster planning and productivity metrics. Key responsibilities include task assignments, escalation management, ATM incident minimization, and ensuring compliance with processes and...

Incident Response Manager Role OverviewThe position of Incident Response Manager is a crucial role within an organization, requiring exceptional leadership and technical skills to ensure effective incident management.This key responsibility involves coordinating response efforts, communicating with stakeholders, and minimizing the impact of incidents on...

Are you a seasoned professional seeking a leadership opportunity in support operations? As a Service Management Manager, you will be responsible for overseeing the incident triage process, ensuring timely and accurate categorization, prioritization, and assignment of incidents. You will also act as the primary point of contact for escalated incidents,...

Job DescriptionRole & responsibilities- Manage the IT service delivery (IM, PM) team, providing leadership, guidance, and coaching to ensure excellent service delivery.- Oversee the management of incidents, problems, ensuring timely resolution and minimal impact on customers.- Develop and manage service management processes, procedures, and documentation.-...

Dispute Resolution SpecialistWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team.About the Role:This is an exciting opportunity for a seasoned professional with 8–10 years of post-qualification experience in dispute resolution and litigation.The successful candidate will be responsible for managing litigation...

\We're seeking a skilled Grievance Resolution Specialist to handle employee and stakeholder concerns with professionalism, discretion, and care.\\The ideal candidate will be the go-to person for grievance management, playing a key part in maintaining a transparent, compliant, and supportive work environment.\\This role requires strong conflict resolution and...

Job DescriptionMaximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72...

Job Description">">Key Responsibilities:">">Manage customer grievances as the primary owner, including running the day-to-day grievance desk on email/phone and other channels, acknowledging within policy TATs, sorting and prioritizing severity and urgency, and driving first-time resolution with product, ops, collections, risk, and partner teams.">Track and...

Crisis Resolution SpecialistWe are seeking a highly skilled Crisis Resolution Specialist to oversee crisis response efforts, assess and prioritize crises, and communicate effectively with stakeholders. The ideal candidate will possess strong technical knowledge of information systems and infrastructure, as well as experience in communicating with senior...