Incident And Problem Manager

Incident Management LeaderThe Incident Management Leader is responsible for overseeing the efficient and effective management of incidents within our organization. This role requires a high level of customer focus, communication skills, and ability to influence individuals and teams.Key Responsibilities:Aiding Service Management team on major issuesDriving...

Incident ManagerWe are seeking a skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for minimizing the impact of IT service disruptions and overseeing the entire incident lifecycle.Key Responsibilities:Act as the primary point of contact for major incidents, driving their resolution from identification through to...

Are you a seasoned professional seeking a leadership opportunity in support operations? As a Service Management Manager, you will be responsible for overseeing the incident triage process, ensuring timely and accurate categorization, prioritization, and assignment of incidents. You will also act as the primary point of contact for escalated incidents,...

Job Summary:This senior role is responsible for leading a team of security analysts and incident responders in detecting, analyzing, and responding to complex security incidents. The ideal candidate will have a strong background in managing security incidents, threat detection tools, and forensic investigations.

Incident Resolution Specialist\We are seeking a seasoned IT professional with expertise in incident management to join our team.\Key Responsibilities:\\Lead the response to major incidents, ensuring effective coordination and communication among stakeholders.\Drive incident calls, providing clear direction and updates to all involved parties.\Collaborate...

Job Title: Senior Executive Incident ManagementJob Description:The Senior Executive Incident Management role involves overseeing a team of associates, managing daily roster planning and productivity metrics. Key responsibilities include task assignments, escalation management, ATM incident minimization, and ensuring compliance with processes and...

Job DescriptionMaximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72...

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Senior Problem SolverWe are seeking a highly skilled professional capable of handling complex problems through analytical thinking and solution creation.The ideal candidate will be comfortable adapting existing methods where necessary, while contributing to the strategic direction of the team.This role involves interacting with internal teams and client...

Job Summary:This role involves overseeing the delivery of IT services, ensuring excellent service quality and minimal impact on customers.Key Responsibilities:Manage the IT service delivery team to provide leadership and guidance for optimal performance.Develop and manage service management processes and procedures.Oversee incident and problem management to...