
Leading Incident Resolution Specialist
24 hours ago
Job Title: Senior Executive Incident Management
Job Description:The Senior Executive Incident Management role involves overseeing a team of associates, managing daily roster planning and productivity metrics. Key responsibilities include task assignments, escalation management, ATM incident minimization, and ensuring compliance with processes and workflows.
Required Skills & Qualifications:- Graduate from any stream with proficiency in MS Office tools such as Excel, PowerPoint, and CRM software.
- Minimum 3 years of industry experience in ATM operations.
- Excellent communication and interpersonal skills.
As a Senior Executive Incident Management professional, you will be part of an IT infrastructure services team dedicated to delivering high-quality services and improving SLA delivery.
Others:This role offers opportunities for career growth and development in the IT and information security domain.
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