Technical Support Specialist

1 day ago

Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking an experienced professional to fill a challenging role as a Customer Service Representative. The ideal candidate will have a strong background in customer support and be proficient in troubleshooting technical issues related to networking and internet services.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or chat by responding to inquiries and resolving customer complaints in a timely and professional manner.
  • Demonstrate a high level of technical expertise in diagnosing and resolving complex network issues, including connectivity faults and device activation steps.
  • Collaborate with internal teams to ensure seamless sales processes, including device purchases, onboarding, and activation fees.
  • Maintain accurate records using CRM tools to track customer interactions, concerns, and resolution steps.
  • Cross-functional Collaboration & Reporting
  • Communicate effectively with customers to resolve issues and provide excellent customer experience.

Required Skills & Qualifications:

  • Minimum 2 years of experience in ISP or networking-related customer support with a strong understanding of routers, network protocols, hotspots, or similar infrastructure.
  • Excellent communication and interpersonal skills to work effectively with customers and internal teams.
  • Strong analytical and problem-solving skills to troubleshoot complex technical issues.
  • A positive, can-do attitude and flexibility to adapt to changing priorities and deadlines.

Benefits:

  • The opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

  • Technical Support Specialist

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityThis is a full-time on-site position for a Support Specialist, based in Vapi.The Support Specialist will be responsible for providing technical assistance and troubleshooting support to clients and users. Daily tasks include analyzing and resolving issues related to software and hardware, delivering timely and effective solutions, and ensuring...

  • Technical Support Specialist

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time US$ 60,000 - US$ 80,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and organized Technical Support Specialist to join our team. This role will be responsible for providing top-notch support to clients, ensuring their technical issues are resolved efficiently.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to...

  • Technical Support Specialist

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistAbout this role:We are seeking a skilled technical support specialist to join our team.Position Overview:Provide remote technical and application problem resolution assistance.Diagnose, troubleshoot, repair, and debug complex computer systems and software.Key Responsibilities:Deliver excellent customer service...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking an experienced and skilled technical support specialist to join our team. The ideal candidate will be responsible for providing expert technical assistance, troubleshooting network-related issues, and ensuring the smooth operation of IT infrastructure.Work Details:Shifts: Rotational (5 Days Working)Notice...

  • Technical Support Specialist

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues. Your key responsibility will be to interact with customers via phone, email, and chat services to resolve support incidents efficiently.Key Responsibilities:Resolve customer support incidents within designated service level...

  • Technical Support Specialist

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Technical Support SpecialistAt Mphasis, we're seeking a skilled and customer-focused Technical Support Specialist to join our team. This role is responsible for providing top-notch technical assistance to end-users.Key Highlights:Excellent Communication Skills - Ability to interact professionally and clearly with users across all levels.IT Support Experience...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.ResponsibilitiesProvide timely technical assistance to customers via phone, email, and chat.Detailed issue analysis and troubleshooting of technical problems related to our...

  • Technical Support Specialist

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 12,00,000 - ₹ 16,00,000

    Job Title: Technical Support SpecialistPosition Overview:The technical support specialist plays a crucial role in configuring, monitoring, and maintaining software and hardware systems for global offices.The team member will serve as the primary contact for all technology-related issues/outages, providing technical support and troubleshooting expertise to...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 18,00,000 - ₹ 25,00,000

    As a technical support specialist, you will play a key role in resolving complex cases for our clients.Key Responsibilities:Resolve technical issues related to software systems and platforms.Provide exceptional customer experiences through various communication channels.Employ diagnostic tools to isolate potential causes of problems.Collaborate with...

  • Senior Technical Support Specialist

    5 days ago

    Varanasi, Uttar Pradesh, India beBeeSpecialist Full time US$ 1,20,000 - US$ 1,60,000

    Job Title: Senior Technical Support Specialist"> Overview:">We are seeking an experienced technical support specialist to provide high-quality solutions to enterprise-level customers. The ideal candidate will have a strong understanding of technical issues and be able to effectively communicate with customers to resolve their concerns."> Key...