Customer Service Engineer
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their instruments are running at optimal levels and resolving any technical issues that may arise.
Key Responsibilities
- Perform routine and preventive maintenance on AAS/ICP/ICPMS instruments to ensure they are functioning correctly and efficiently.
- Provide technical support to customers, both on-site and remotely, to resolve any issues that may be affecting their instruments.
- Deliver training and demonstrations to customers to ensure they are using our instruments safely and effectively.
- Conduct thorough service reports after each visit to ensure customers are satisfied with the service provided.
- Develop and maintain strong relationships with customers to understand their needs and concerns.
- Work closely with the sales team to identify opportunities for growth and improvement.
- Stay up-to-date with the latest technologies and advancements in the field to ensure our customers receive the best possible service.
Requirements
- Bachelor's degree or diploma in Instrumentation or Electronics.
- At least 5-7 years of experience in a similar role, with a strong background in AAS/ICP/ICPMS instruments.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft applications, including Microsoft Office.
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