Customer Service Engineer

3 weeks ago


Kolkata, West Bengal, India Thermo Fisher Scientific Full time

Job Summary

We are seeking a skilled Customer Service Engineer to join our team at Thermo Fisher Scientific. In this role, you will be responsible for providing top-notch service and support to our clients in Eastern India.

Key Responsibilities:

  • Perform routine and preventive maintenance, servicing, and breakdown repairs on AAS/ICP/ICPMS instruments.
  • Support new installation commissioning, field solving, and provide remote support as needed.
  • Deliver demonstrations to educate customers on safe and effective equipment use.
  • Provide detailed service reports on a regular basis.
  • Understand customer needs and concerns, and provide a high level of customer service.

Requirements:

  • Bachelor's degree/diploma in Instrumentation/Electronics field.
  • More than 5-7 years of experience handling same field equipment services.
  • Atomic Absorption spectrometer and ICP/ICPMS hands-on experience in relevant industries and processes.

Competencies:

  • Effective interpersonal, communication, and listening skills.
  • Problem-solving, customer-centric approach.
  • Handling complicated situations.
  • Experienced in Microsoft applications, including Microsoft Office.


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