Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Executive to provide exceptional technical assistance to our clients. In this role, you will be responsible for resolving complex technical issues, diagnosing product-related problems, and ensuring customer satisfaction.
Key Responsibilities:- Provide technical support via phone, email, or remote assistance tools.
- Diagnose and resolve software and hardware issues related to our products.
- Guide customers through product features and functionalities.
- Document customer issues and follow up to ensure prompt resolution.
- Work closely with engineering teams to address complex technical problems.
- Assist in product updates and system configurations for customers as needed.
- Maintain a high level of customer satisfaction and ensure timely follow-up on escalated cases.
- Experience working in a SaaS environment.
- Certification in ITIL, Microsoft, or Cisco technologies.
- Knowledge of CRM or ERP systems is a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven work experience in a technical support or help desk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving skills.
- Familiarity with ticketing systems and remote desktop tools.
- Ability to explain complex technical information to non-technical customers.
- Basic knowledge of operating systems, databases, and networking concepts.
- Experience with specific technologies, software, or tools relevant to the role.
- Competitive salary and performance-based incentives.
- Opportunities for professional development and growth.
- A collaborative and innovative work environment.
- Comprehensive health benefits.
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Technical Support Specialist
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Technical Support Specialist
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