Senior Contact Center Solutions Specialist

21 hours ago

Delhi, Delhi, India beBeeContactCenterEngineer Full time ₹ 9,00,000 - ₹ 12,00,000
Contact Center Engineer

The role supports end-to-end project delivery and operational excellence in high-volume call center environments.

Key Responsibilities:
  • Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions.
  • Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.
Required Skills and Qualifications:
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
Benefits:
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning.
  • Familiarity with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.
Education:

Bachelors Degree in Information Technology/Computer Science/Engineering or equivalent experience.

Preferred Qualifications:

CCNP, CCIE Collaboration, or CCNA Voice experience working across multi-vendor environments such as Avaya, NICE CXOne, BrightPattern, Five9 etc.

This position is ideal for engineers with a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments.

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