Cloud Contact Center Transformation Consultant

Job Title: Group Senior Technical LeadWe are seeking an experienced leader to oversee the implementation and support of contact center solutions across global concierge centers.The ideal candidate should have strong technical expertise in VoIP, SIP, AudioCodes, and contact center solutions, with a focus on cloud migration, standardization, and...

Senior AWS Contact Center ArchitectWe seek an experienced Senior AWS Contact Center Architect to design, develop, and administer cloud-based contact center solutions.The ideal candidate will create scalable, automated, and customer-centric systems that enhance the overall contact center experience. Key responsibilities include:AWS Service Integration:...

Job DescriptionThis role involves designing and implementing robust Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) architectures that support scalable, resilient, and high-performing contact center solutions. The successful candidate will have a deep understanding of the technical requirements for UCCE and CVP systems...

Job Description :- Lead and provide senior-level advisory on cloud strategy, adoption, and transformation initiatives for large enterprises.- Design comprehensive cloud-led solutions, ensuring alignment with client business objectives, technical requirements, and industry best practices.- Drive and oversee application modernization initiatives, guiding...

Contact Center EngineerThe role supports end-to-end project delivery and operational excellence in high-volume call center environments. Key Responsibilities:Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions.Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR...

Key Responsibilities:Quality AnalystAbout the Position:This position requires a strong understanding of quality assurance principles and their application in a contact center environment.Main Tasks:Monitoring interactions to identify areas for improvement.Requirements:Bachelor's degree in a related field or equivalent experienceMinimum 3 years of quality...

Job Title: Technical Lead for Cloud Migration and StandardizationWe are looking for a senior technical lead to spearhead the implementation and support of contact center solutions across global platforms. The ideal candidate should possess strong technical expertise in VoIP, SIP, AudioCodes, and cloud migration with a focus on standardization and...

Job DescriptionAt the forefront of digital transformation, we're on the hunt for a Microsoft 365 Technical Specialist to spearhead our technical consultancy services.The ideal candidate will possess in-depth knowledge of Microsoft 365 and its various components, including Azure Identity Services, Intune, Exchange Online, Microsoft SharePoint, Teams, and...

Job Title: Cybersecurity Transformation AdvisorOur mission is to provide strategic technical guidance and expertise to customers in their security transformation journey. We take a customer-centric approach to align with their key business imperatives and ensure value realization of their investment.Responsibilities:Meet and exceed sales quotas by developing...

Unlock Your Potential"> ">Are you ready to unleash your skills and make a meaningful impact? We are seeking a highly motivated individual to join our team as an Operations Transformation Consultant."> ">This is a unique opportunity to work with a dynamic team of professionals who are passionate about driving business growth and transformation. As an...