Senior Contact Center Architect

Job Title: Group Senior Technical LeadWe are seeking an experienced leader to oversee the implementation and support of contact center solutions across global concierge centers.The ideal candidate should have strong technical expertise in VoIP, SIP, AudioCodes, and contact center solutions, with a focus on cloud migration, standardization, and...

This is a contract opportunity to lead and implement end-to-end contact center transformation projects.Key ResponsibilitiesDesign secure and scalable architectures aligned with business and customer engagement goalsDefine end-to-end IVR flows, routing logic, and customer journey experiencesDevelop and customize contact flows using AWS Lambda, Lex, and other...

Key Responsibilities:Quality AnalystAbout the Position:This position requires a strong understanding of quality assurance principles and their application in a contact center environment.Main Tasks:Monitoring interactions to identify areas for improvement.Requirements:Bachelor's degree in a related field or equivalent experienceMinimum 3 years of quality...

Job Overview:The NICE CXone Lead will be responsible for overseeing the design, configuration, and deployment of NICE CXone solutions.This role requires expertise in NICE CXone platform setup, call flow design, and integrations, along with leadership skills to manage client engagements and mentor teams.Key Responsibilities:Lead NICE CXone implementations...

Job Title: Data Center Network Architect">We are seeking an experienced and skilled Data Center Network Architect with a proven track record in designing, implementing, and maintaining high-performance data center networks. The ideal candidate will have a strong understanding of L2/L3 technologies, Cisco/Juniper routers, switches, and wireless solutions....

About this RoleWe're looking for a skilled Cloud Architect to lead the design and implementation of cloud-based contact center solutions. This role involves collaborating with engineering, product, and operations teams to create innovative, scalable platforms that improve customer journeys and drive business outcomes.Key ResponsibilitiesLead the design and...

Job Title: Senior Data ArchitectSynopsis: We seek a skilled data architect to spearhead the implementation of our enterprise data warehouse environment, focusing on Snowflake development and cloud-based data warehousing solutions.ResponsibilitiesDesign and develop robust ELT processes within a cloud-based data warehouse environment.Collaborate closely with...

Job Title: Senior Network Architect">As a senior network architect, you will play a key role in the design, implementation, and management of our cloud network infrastructure. This is an exciting opportunity to leverage your expertise in data center networking and software-defined networking (SDN) to drive business growth and innovation.">Key...

Position Title: Senior Project Architect (Delhi /Hyderabad)*Position Based in India only (Apply only if you experience working on projects based in middle east & UK. At M Moser, we design, engineer and deliver workplace environments that bring out the best in people. Their health, happiness and ability to do great work enables organizations to nimbly...

Role DescriptionThis is a full-time Senior Architect role based on-site in New Delhi. The Senior Architect will be responsible for leading architectural design projects, managing project timelines, and ensuring integration of different project components. Daily tasks include collaborating with team members, clients, and stakeholders to deliver user-centric...