Technical Support Specialist
3 days ago
This role focuses on providing high-quality customer support via various channels. The ideal candidate will possess excellent communication skills, typing abilities, and troubleshooting experience.
Main Responsibilities- Respond to customer queries in a timely and efficient manner.
- Diagnose and resolve complex issues using available resources.
- Provide customer-facing bug progress summaries and root cause assessments.
- Excellent verbal and written communication skills.
- Typing skills of 60-80 WPM minimum.
- Troubleshooting experience: diagnosing and resolving complex issues with SOP documents.
- Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
- Knowledge of ticketing tools and ITIL.
- 6+ months of experience in infrastructure, storage, or service desk roles.
- Familiarity with Google products, including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet.
- Google Workspace Administrator certification is an advantage.
The ideal candidate will be able to provide exceptional customer service while working efficiently to resolve technical issues.
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