Director of Client Relations

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeClient Full time ₹ 18,00,000 - ₹ 24,00,000

Job Opportunity:

We are seeking a highly skilled professional to act as the key liaison between our organization and clients.

This role demands strong communication skills, problem-solving ability, and a deep understanding of client service excellence.

Key Responsibilities:

  • Build and maintain strong, long-term relationships with assigned clients.
  • Serve as a primary point of contact for escalated client needs and inquiries.
  • Understand client goals and proactively identify opportunities for growth and development.
  • Collaborate with internal teams to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Develop and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor and support junior associates and contribute to team knowledge sharing.

Requirements:

  • 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple client relationships and meet objectives.
  • Strong problem-solving and organizational skills.
  • Experience using CRM or client management tools.
  • Empathy, patience, and a genuine passion for creating positive client experiences.

About Us:

We are a global leader in recruitment marketing. We transform talent attraction and recruitment media buying for large employers, staffing firms, RPOs, and media agencies. Our platform enables businesses to attract, source, engage, and hire top candidates on time and within budget.

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