Director of Client Growth

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeGrowth Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Unlocking the Potential of Global Trade

The specialty chemicals market is a complex and vast industry, with significant opportunities for growth and development. With a projected $800bn growth rate and a CAGR of 5.7%, this sector presents numerous challenges and obstacles for companies looking to succeed.

In our journey so far, we've achieved remarkable milestones - expanding operations to over 40 countries, fostering partnerships with more than 100 customers and suppliers, and securing investments from prominent investors like InfoEdge Ventures and Prime Venture Partners.

Our team comprises talented professionals from esteemed institutions, boasting extensive experience in startups and multinational corporations. We're dedicated to assembling a team of A-players and rockstars who will drive exceptional results.

About the Role:

We're seeking a skilled professional to join our client success team as a Director of Client Growth. This key member will oversee the post-sales customer journey, working closely with various departments to ensure seamless order execution, timely updates, and excellent customer satisfaction across all touchpoints.

Key Responsibilities:

  • Act as the primary point of contact for clients post-sale, ensuring accurate internal communication and client-specific requirements.
  • Coordinate with logistics, documentation, and finance teams to resolve client queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with clients, proactively informing them of any delays or deviations.
  • Work collaboratively with Sales, Operations, and Supply Chain teams to align on client expectations and deliverables.
  • Champion client satisfaction by anticipating needs and providing proactive support, conducting post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Design and implement scalable processes to enhance the client experience, creating SOPs and client playbooks for internal teams to ensure consistent support.
  • Ensure timely and accurate documentation is shared with clients, collaborating with compliance teams as needed.
  • Take ownership of complaints or escalations, ensuring quick and satisfactory resolution, and maintaining logs of recurring issues to identify trends and collaborate on root-cause solutions.

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