Spanish-speaking Team Management Professional

6 days ago

Nellore, Andhra Pradesh, India beBeeTeamLeader Full time ₹ 7,00,000 - ₹ 14,00,000
Key Roles and Responsibilities

The Team Leader plays a pivotal role in managing teams of professionals proficient in Spanish. Key duties include overseeing team performance, identifying trends in customer issues, and analyzing data from B2B Service Cloud and DOMO reports.

Main Responsibilities:

  • Lead daily team meetings to ensure effective communication and coordination.
  • Analyze customer issue trends and volume spikes to inform strategic decisions.
  • Collaborate with internal teams and B2B Service Directors to drive business outcomes.
  • Develop and implement coaching and feedback programs to enhance team performance.
  • Ensure timely completion of compliance training and phishing exercises.

Required Skills and Qualifications:

For this position, we are seeking candidates with expertise in web-based skills, strong time management, critical and strategic troubleshooting, and proficiency in Microsoft Office. The ideal candidate will also possess excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Benefits:

This role offers a dynamic and challenging work environment, with opportunities for professional growth and development. As a key member of our team, you will have the opportunity to make a real impact and contribute to the success of our organization.

About the Role:

This is a unique opportunity to join a high-performing team and take on a key leadership role. If you are a motivated and experienced professional looking for a new challenge, please apply today.

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