
Experience Management Representative
2 days ago
Job Title: Customer Experience Specialist
">This role is ideal for someone who is passionate about delivering exceptional customer experiences and resolving issues efficiently. As a Customer Experience Specialist, you will be the main point of contact for customers, handling their inquiries, concerns, and feedback.
">Key Responsibilities:
">- ">
- Create a seamless experience for customers by managing and resolving issues in a timely and professional manner.">
- Provide high-quality support to customers through effective communication and problem-solving skills.">
- Maintain accurate records of interactions, noting issues and solutions within our CRM system.">
- Develop and maintain strong relationships with internal stakeholders, including suppliers and other functions.">
- Deliver excellent customer service support through various channels, including phone, email, and chat.">
Requirements:
">- ">
- Minimum 2 years of experience in a customer-facing role, preferably in the Tourism & Travel sector or Ground Transportation industry.">
- Strong operational and analytical skills, with the ability to prioritize tasks effectively.">
- Excellent verbal and written communication skills in English, with proficiency in Microsoft Office Suite.">
- Able to work in a fast-paced environment, accommodating a 24/7 schedule and 6 days a week.">
- Ability to multitask, handle multiple priorities, and manage time effectively.">
- Strong attention to detail and problem-solving skills.">
- Bilingual skills in Spanish are an asset.">
What We Offer:
">- ">
- A dynamic and supportive work environment.">
- Ongoing training and development opportunities.">
- A competitive compensation package.">
- The chance to work with a global team and make a meaningful impact.">
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